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Staffing:
9 Certified Electronic Technicians with an average of 17 years experience in Education Equipment Repair.
1 Typist Clerk .6 FTE
1 Courier .3 FTE

Jim Leary, Technician/Team Leader	431-8547	jleary@ocmboces.org
Jim Aiken, Technician	431-8548	jaiken@ocmboces.org
Wayne Curtis, Technician	607-758-5251	wcurtis@ocmboces.org
Michael Greene, Technician	431-8545	mgreene@ocmboces.org
Dave Gustke, Technician	431-8551	dgustke@ocmboces.org
Butch Kyle, Technician	431-8546	bkyle@ocmboces.org
Dean Olin, Technician	433-8391	dolin@ocmboces.org
Will Smith, Technician	431-8549	wsmith@ocmboces.org
Jay Weaver, Technician	431-8553	jweaver@ocmboces.org
Connie Silvia, Clerk	431-8550	csilvia@ocmboces.org
Fax Machine	315-431-8452

Factory Authorized Training:
Computers / Computer Peripherals
19 Training Certificates held by current staff from IBM, APPLE, Dell, OKIDATA, XEROX, and HEWLETT PACKARD. Electro-Mechanical, Video Television and Factory Schools 40 Training Certificates held by Technicians.

Authorized Warranty Center for:

• APPLE
• DELL
• HEWLETT PACKARD
• IBM
• OKIDATA
• ZENITH
• XEROX/TEKTRONIX

We are not certified for every model from these companies. Please call to see if we are certified for a particular model.

Out of Warranty Service Center for:
Companies listed above plus:

• DA-LITE
• DUKANE
• EIKI
• EPSON
• GE/RCA
• KODAK
• PANASONIC
• SHARP
• TELEX
• Etc.*

*Please call if you do not see your brand listed

Total Number of Units Services/Year:
12,000 to 14,000 units annually. New methods of diagnostics and board exchanges have reduced bench time and result in faster, more accurate service procedures which increases the annual volume capabilities of each technician.

Facilities:
4,000 Sq. Ft. of modern, well-designed facilities with convenient dispatching and receiving areas nearby in two locations (Syracuse and Cortland).

Scope of Service Responsibility:
Complete factory authorized service and warranty center for television, video, printers, VCRs, various AV equipment, computers and computer peripherals. Our program includes equipment pickup and delivery, in-service workshops by staff, summer maintenance program, emergency site service calls, etc.

The Average of 1 Hour of Technical Service Time:

IBM	$110/Hr. plus transportation
APPLE	$116/Hr. plus transportation
PANASONIC	$100/Hr. plus transportation
OCM BOCES RATE	$60/Hr. including Courier

Note: BOCES rate is stated before BOCES aid is applied. Average rate of aid among the CNY Public Schools is about 60%.

Participating Schools and Organizations:
23 school districts, 14 non-public schools, Onondaga County Public Library System, Onondaga County Sheriff's Dept., OCM BOCES programs and CNY Regional Information Center use this service exclusively and/or as a significant part of their service needs.

Revenue to Fund Service:
Schools are offered the option of a comprehensive contract for all labor required for the calendar year at $7.50 per student based on current year's RWADA, or to pay the actual labor cost on each item serviced. Parts required are billed at a price slightly above our net cost which provide additional savings to our clients.

History:
The BOCES Technical Service Program was established in 1972 and has been a vital part of school services since that time. The range of services has increased with the growth of technology in school applications. The staff is trained in every phase of technical service and holds certificates from every major manufacturer of audio-visual, computer and video-equipment.

Group Bidding:
A service that has resulted in an enviable history of cost-saving purchases for schools that traditionally prefer to purchase their own equipment. This service is so popular that neighboring BOCES participate in the OCM BOCES cooperative bid for instructional equipment to share the savings with their schools.

Questions, concerns, comments? Contact us